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General information on our cheap flights to Turkey
Within this page we have tried to provide all the plain English information you need about your low cost flight to Turkey with Aegean Flights. We'd urge you to read through the details and call us if there is anything at all you are unsure about.
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Baggage allowance and security
From March 2010 there is a charge for hold baggage and if you have paid for a baggage allowance this will be shown in kilograms (kg) on your Passenger Itinerary. Baggage weighing more than your paid-for baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32 kg will not be accepted by the airline for health and safety reasons. A passenger can take on the aircraft free of charge one small piece of hand luggage weighing less than 5 kg (11 lb), with a maximum size of 45 cm x 35 cm x 20 cm. Infants under the age of 2 on the date of their return flight have no baggage allowance. Carriage of all excess luggage and sports equipment is subject to the aircraft capacity on the day of departure..
In recent times exceptional security arrangements have been put in place from time to time and we would strongly advise all flyers to check if any additional measures controlling hand baggage etc. are in place.
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Baggage loss or damage
Regrettably, from time to time, bags can go astray. If any item of baggage does not appear send one member of your party through customs to inform the Holidays 4U representative to ask for assistance if you need it. The loss of a bag needs to be reported to one of our Turkish Airport Agents (there are English speaking offices at both Bodrum and Dalaman airports). The agent will help you complete a PIR form (Property Irregularity Form) and will cross check your passport and baggage receipts against the bags that you have collected. Keep a copy of the completed PIR form - you will need to exchange it for your luggage when it arrives - as soon as it has been traced you can either return to the airport and collect the luggage in person or the agent can deliver the luggage to you in Turkey. In the event of loss your insurance company will require a copy of the PIR form.
Under The Carriage By Air Act 1961, if you do not notify the airline of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, they will not accept any liability. Aegean Flights do have any liability for lost luggage and you should refer all such matters to your travel insurance company.
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Booking your Turkish flights
You can of course book through this website or call us on 0844 870 0033.
We are happy to take payment by debit card at no extra charge, however if you use a credit card we make a flat charge of £5 per transaction.
One of the ways we keep our prices as low as possible is by selling Aegean Flights online, which is why if you choose to make your booking on the telephone we cover the costs of our 'human side' with a £20 fee per booking.
However if you prefer you can contact your local travel agency, who should have access to our wide range of flights. The travel agency can provide advice and handle every aspect of your booking, and once you have chosen your flights, your agent will make the booking with us. In this case all contact will be via them and you'll be required to complete and sign a booking form and pay the appropriate deposit. We will then send your travel agency a flight confirmation invoice to verify the details of your booking along with the tickets.
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Checking in at the airport
Please note that you must check-in between 2-3 hours prior to the departure time shown on your Passenger Itinerary. We cannot accept responsibility for any additional expenses or the cost of re-arranged flights for passengers who miss their confirmed flights or fail to produce valid passports etc.
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Child discounts & young people flying alone
Aegean Flights operates a single-fare system and consequently does not offer discounts for children. Passengers aged 16-17 years of age can only be carried if we receive a letter of consent from a parent or guardian. We cannot carry unaccompanied passengers under 16 years of age.
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Dangerous goods
The Dangerous goods law applies to all luggage carried on aircraft, both hand and hold luggage. You are advised to keep the amount of hand luggage to a minimum to permit easy scrutiny of it’s contents. If you are in doubt about whether you are permitted to carry a particular item on an aircraft you should contact the airline direct. Items subject to scrutiny include:
• No blades are permitted to be carried in hand luggage. This includes; scissors, tweezers, knifes and needles.
• Combustibles, such as lighter fuel, refills and lighters containing unabsorbed fuels are all forbidden.
• Electric Wheelchairs - you should contact the airline who can advise of the suitability of the battery for aircraft carriage.
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Deep Vein Thrombosis (DVT)
Although the risk of Deep Vein Thrombosis occurring while travelling by air is extremely low, it can be caused by prolonged periods of non movement resulting in a blood clot forming in the limbs, normally the lower leg. The danger is that the clot can then break off and travel to the lungs causing significant illness and on rare occasion’s death. However, there are a number of precautions that you can take during your flight to reduce the risk:
• Periodic exercise of feet and legs.
• Walking around the aircraft where and when feasible.
• Wear recommended elastic stockings.
• Drink plenty of non-alcoholic liquids to prevent dehydration.
Those persons believed to be particularly prone to DVT should consult with a doctor prior to the journey. Further advice is available from the Department of Heath website www.doh.gov.uk
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Departure from your UK airport
Before travelling to the airport plan your journey well to allow enough time for possible delays on the roads, car parking or using public transport. You must check-in at least two hours prior to the departure time shown on your Passenger Itinerary. The timings shown on the Pasenger Itinerary are the latest confirmed times and flight codes, these may differ from those advised or published earlier.
On arrival at the airport you should look on the departure screens for your flight number and check in at the desk shown. In the event of any problems at the airport contact our representatives at the airport - you can find Airport Information further down this page.
We cannot accept responsibility for any additional expenses or the cost of re-arranged flights for passengers who miss their confirmed flights. It is therefore vital that your check-in early with the correct documentation.
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Disabled customers with special needs and pre-bookable wheelchairs
We want all our customers to enjoy completely successful travel arrangements which why we have introduced a special needs checklist which can be downloaded by clicking here.
Download Special Needs Checklist (208Kb PDF)
This checklist must be completed for any customer who has a medical condition or disability requiring special travel, accommodation or dietary arrangements. This information will be used to check the suitability of your booked travel plans to the best of our ability and make the appropriate arrangements.
Please note that wheelchairs must be pre-booked at least 4 days before departure. We try to ensure that wheelchair passengers will be first to embark and last to disembark.
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Disorderly behaviour and alcohol on the aircraft
The captain has authority over the aircraft and passengers at all times when they are boarding or on board. He/she may prevent you from travelling if you are considered unfit to do so, or if you pose a danger to the aircraft or passengers. The captain will exercise this right if, for example, you are found to be drunk before or after boarding, if you smoke on board or use threatening, abusive, or insulting words or behaviour. In those circumstances, we or the airline, at our reasonable discretion, may terminate your flight booking, and we will not be responsible for completing your travel arrangements either to or returning from Turkey.
Aegean Flights and the airline will also not be liable for any refund, compensation or other costs you may have to pay. We may also seek compensation from you for any losses caused by your behaviour (e.g. the cost of diverting an aircraft). Disruption on board an aircraft is a criminal offence and you may be prosecuted.
You are not allowed to drink your own alcohol on a flight, whether you bought it on board, on holiday or in the UK, which includes all airport duty free purchases.
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English and Scottish bank notes
Whilst most places in Turkey accept foreign currencies, torn or old notes will not be accepted. Scottish notes are not acceptable either. These points should be borne in mind particularly on arrival in Turkey when your visa payment has to be made.
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Flight delays
We will keep you informed if your outbound or return flight is delayed. Most travel insurance companies offer some form of compensation for major delays and in order to take advantage of this you must send travel delay claims to your insurance company. You can obtain details of the flight delay from the airline.
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Flight price - what's included
All compulsory charges are already within our prices so you will not pay extra for security charges or Air Passenger Duty which many companies add as extras. These are included at the current rate and if there is any increase in these charges a supplement will be added.
The total holiday costs quoted includes the following:
• Return flights from the UK to resort.
• Security levy representing the extra aircraft insurance and security costs.
• Airport taxes, including Air Passenger Duty (currently £10.00 per passenger) and passenger charges at home and abroad.
• Free luggage allowance as specified on your confirmation (infants do not have a baggage allowance). Please note that from 26 March 2010 there will be luggage charges for all passengers.
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Flight price - what's not included
The flight cost does not include:
• From 26 March 2010 baggage charges are not included.
• Holiday insurance - we strongly recommend that you do not travel without travel insurance.
• Excess baggage including sporting equipment and baby buggies.
• Any late booking admin fees for flights booked within 14 days of departure.
• Turkish entry visa, payable by UK passport holders on arrival (£10.00 in cash per person at the time of going to press). For other passport holders, please contact the Turkish Tourist Office on 020 7629 7771 for advice.
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Health and safety
The health and safety standards in Turkey are not of a similar level to those in Britain, however Aegean Flights and other major tour operators are constantly working to raise awareness of this issue. We would advise that you always take care and that you familiarize yourself with your surroundings, taking note of fire exits and pool depths and using caution with electrical devices in your room. In general, take note of warning signs.
Food hygiene, the change in diet and local water may result in stomach upsets so precautions should be taken to avoid drinking tap water or ice in drinks. Wash fruit or vegetables and avoid raw or unprepared food. Always use bottled water, which is often available from your hotel or apartment. Crime is a fact of life in every country and you should take all precautions with regard to your own personal safety and property. If you have been involved in any accident it is your responsibility to inform the local Aegean Flights representative who will offer assistance wherever possible.
Insects such as ants, cockroaches and mosquitoes are common in Turkey and their appearance is not an indication that the accommodation has not been cleaned properly or is unhygienic.
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Infants
A charge of £50 is made for infants under 2 years of age on the date of their return flight. Infants under 6 months must sit on an adult’s lap and wear an infant lap-strap. Infants under 2 years must sit on the adult’s lap secured by an extension seat belt provided by the airline.
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In-flight entertainment
In the interests of economy our flights do not have in-flight entertainment so please remember to pack a book to read or some small games or toys to keep the children occupied.
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Late bookings
We are happy for you to book flights with us right up to the day of departure, however all late bookings made within 14 days of departure incur a £10 per passenger late booking fee to cover the administrative costs such as amending pre-prepared flight manifests already supplied to the carriers and handling agents.
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Onur Air
With the Aegean Flights routes being flown by a young fleet of efficient modern Airbus aircraft, you can compare the Onur flying experience with any of the popular UK low-cost airlines, although we'd hasten to add that Onur aircraft are not painted in bright orange.
Most flights will have an in-flight trolley providing snacks and a bar service (dependent on availability). As with most budget airlines please note that this is not a free service and we’ve found most people choose to take a sandwich with them, especially when travelling with children. Onur Air does not offer in-flight entertainment and is a non-smoking airline.
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Passports
A full 10-year passport is required for all travel abroad. If you or any of your party, including children and infants, need a new passport, call the Passport Office on 020 7279 3434 and apply at least 12 weeks before departure. Every year we are faced with distraught parents who are not allowed to board their aircraft due to their children having an invalid or expired passport - go and check yours now!
For UK citizens, it is not necessary to obtain a vistors visa before departure as all visitors to Turkey are required to pay a visa tax on arrival (the current charge is £10.00 in cash).
If you hold a British passport giving your status as 'Resident' rather than 'Citizen' under section 3 'Nationality', a Commonwealth or any other passport, you must ask the relevant consulate or embassy if you require a visa.
Regulations do change, so for up-to-date information contact your travel agent or check with our office. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel.
It is essential that the name and initial on the ticket match those on the passport, otherwise the passenger may not be permitted to travel and any applicable insurance will be ineffective. If you are on your honeymoon and there has not been enough time to amend the passport before departure, then take your marriage certificate with you.
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Passports - lost or stolen
Please note your passport number before you travel and keep it separate from your passport. We also advise keeping a copy of your passport in a separate place. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original. Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 606 0290 prior to departure, or by visiting www.fco.gov.uk
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Pre booking seats on the aircraft
You are now able to pre book certain seat allocations on most of our aircraft using the PaxRelax service and if you require aditional leg-room or guaranteed seats together we strongly recommend you call PaxRelax.
Click here for full information on the PaxRelax seat booking service »
All other aircraft seats are allocated on a first come first served basis, so please check in early if you wish to be seated with friends and family.
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Pregnancy
If you are pregnant, you should check with your doctor that it is safe for you to travel. If you are more than 28 weeks pregnant at the time of your return flight airlines require a medical certificate of fitness to fly dated within 7 days of your flight. Please note that if you are away for longer than 7 days from getting your certificate in the UK, you will have to obtain a new certificate from a Doctor in Turkey before flying home.
After 32 weeks of pregnancy you will not be allowed to fly and all pregnant passengers must check their travel insurance policies for any cover restrictions that may apply.
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Privacy policy
Personal information
Aegean Flights does not collect any personal information about visitors simply browsing our website or seeking an online quotation. We only collect that information you are asked for during the booking process or if you request a brochure.
Data protection
In order to process your booking and to ensure that your holiday arrangements run smoothly and to help meet with your requirements Aegean Flights and your travel agent need to use the information you provide (such as names, your address, any special needs/dietary requirements etc).
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel and holiday arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs and immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements of the UK. However, we will not pass any information onto persons not responsible for part of your travel and holiday arrangements, unless for the purpose of our marketing (see below). This particularly applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making a booking, you consent to this information being passed on to the relevant persons. For the purpose of staff training, protection and reference telephone conversations with members of our staff may be recorded.
Marketing
We may hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish receive such approaches you will be given the opportunity to decline during the booking process. Also, if you wish to remove yourself from an existing email or postal list then please contact us and we shall amend such lists as quickly as possible.
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Smoking
All our aircraft have a no smoking policy.
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Ticketless travel
In line with the latest airline practice Aegean Flights have introduced ticketless travel. Once you have paid for your flight in full you will initially receive a confirmatory invoice by email, followed approximately three weeks before departure by a Passenger Itinerary, also by email. You must carefully check that the details shown on both the Invoice and the Passenger Itinerary are accurate.
You should print a copy of the Passenger Itinerary and take this with you to the airport, where it should be presented at Check In along with passports for all members of your party. As long as all the passenger details are correct and subject to all notices and conditions of contract, you will be issued with a Boarding Pass.
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Transfers to and from resort
If you have booked one of our optional resort transfers, after collecting your baggage and leaving the terminal look for the Holidays 4U representative who will direct you to a coach which will take you to your resort. Before boarding the coach you will be asked for a copy of your Aegean Flights invoice as proof of transfer purchase.
We have set drop-off points and are unable to take every passenger to their own accommodation. We do try to accompany every coach, but occasionally this is not possible. Our coaches all have a non smoking policy. If you have booked a private transfer in the UK see the Holidays 4U representative in the arrivals area and they will direct you to your driver.
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Travel insurance
It is a necessary condition of the booking that you have adequate travel insurance particularly to cover you for medical requirements. Carry the insurance documents with you in your hand luggage. It is also a good idea to review the policy prior to travelling to ensure that it is suitable for your holiday, note the extent of cover provided and the exclusion clauses. Be familiar with the procedures and contact details for getting help from your insurance company when you are overseas.
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Turkish visas
Before you go through passport control you need to pay the local charge for your visa; every time there's an arrival from the UK we see people queue for passport control only to find they have forgotten to get their visa, which means doubling up on your queuing, so please get your visa first!
The Turkish Government levies a £10 per person charge (incl. Infants) for a visa to all British nationals arriving in Turkey. The amount is payable in sterling cash at a special desk which is clearly marked. Please try to have the correct money available. Scottish notes are not accepted.
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UK airport information
Belfast International Airport (BFS)
Enquiries: 028 9448 4848
Getting there: Belfast International Airport is located centrally within Northern Ireland and is also convenient to the border regions of the Republic of Ireland with Belfast city centre just 20 minutes away by car, whilst the historical city of Londonderry in the North West is approx 1hr 25 minutes away by car.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Bournemouth Airport (BOH)
Enquiries: 0845 478 6714
Getting there: With convenient road and rail links to the whole region and beyond, Bournemouth Airport is a genuinely well connected airport.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Bristol International (BRS)
Enquiries: 0871 334 4444
Getting there: You can drive, take a bus or a coach or catch a train.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the main concourse.
Cardiff (CWL)
Enquiries: 01446 711111
Getting there: Cardiff Airport is easily accessible by car from the M4, or by frequent rail and bus services.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Durham Tees Valley (MME)
Enquiries: 01325 332811
Getting there: Darlington train station is located 6 miles from the airport. Taxis and a dedicated airport bus service is available for passengers. By car the airport is located south of Durham on the A67, and is easily accessible from A1(M), A19 and A66.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the main concourse.
Edinburgh (EDI)
Enquiries: 0870 040 0007
Getting there: Edinburgh airport is approx 8 miles from the city centre and can be reached by car and bus services. There is an airport bus which runs from the mainline train stations in Edinburgh city centre.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Glasgow International (GLA)
Enquiries: 0870 040 0008
Getting there: Trains run to Paisley’s Gilmour Street station (about 2 miles away), from here taxis or bus services can take you to the airport. A number of buses go directly to the airport from Glasgow.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Glasgow Prestwick (PIK)
Enquiries: 0871 223 0700
Getting there: You can drive, take a bus or a coach.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Humberside Airport (HUY)
Enquiries: 01652 688 456
Getting there: With convenient road and rail links to the whole region and beyond, Humberside Airport is a very well connected airport.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the main concourse.
Leeds Bradford (LBA)
Enquiries: 0871 288 2288
Getting there: You can drive, take a bus or a coach or catch a train.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
Liverpool John Lennon (LPL)
Enquiries: 0870 129 8484
Getting there: By Bus with a service from Liverpool Lime Street Station. By Rail there are frequent services to Hunts Cross Station where there is a regular airport buslink (81a Arriva). The airport is easily accessible by car and lies close to the M57, M62 and M56 motorways.
Full details can be found by clicking here >>.
Representative: Airport Agencies who have a help desk situated in the main concourse.
London Gatwick (LGW)
Enquiries: 0870 000 2468
Getting there: Gatwick Express and Network Southeast run regular services from London Victoria station every 15 minutes (30 mins at night). Please note that our flights use the South Terminal.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the South Terminal.
Manchester (MAN)
Enquiries: 090 101 01000
Getting there: A number of train services run from Manchester Piccadilly station. There is also an Airbus service operating from central Manchester and other regional centres. Please note that although most of our flights depart from Terminal 2, you must check your tickets carefully.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in Terminal 2.
Newcastle International (NCL)
Enquiries: 0191 286 0966
Getting there: Tyne & Wear Metro Service operates a frequent service from all points on their network, and there are several coach connections available.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the main concourse.
Nottingham East Midlands (EMA)
Enquiries: 0871 919 9000
Getting there: An Air-line shuttle bus runs between Loughborough and Lough Eaton railway stations and the airport. A number of bus services run from Nottingham, Loughborough, Derby and Leicester.
Full details can be found by clicking here >>.
Representative: Our representative will be found at the check-in desk.
Robin Hood Airport Doncaster Sheffield (DSA)
Enquiries: 0871 223 0700
Getting there: Robin Hood Airport Doncaster Sheffield is situated in the heart of the Yorkshire and Humber region, close to the major cities of Sheffield, Leeds, Hull, York and Lincoln, and is well served by both road and rail.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who have a help desk situated in the main concourse.
Stansted (STN)
Enquiries: 0870 000 0303
Getting there: Stansted Airport is conveniently located a short distance to the north of London and is served by coaches and rail. It is also easy to reach by car as it is just off the M11 Motorway.
Full details can be found by clicking here >>.
Representative: Ace Handling (UK) who will have a representative stationed at the check-in desk.
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Website accuracy
This website is subject to regular updates and is checked regularly to ensure accuracy by our staff, however, circumstances can change and we will tell you of any changes that we know about at the time of booking. If you have already booked, we will notify you of any change in circumstances that would affect your flight as soon as reasonably possible, so long as there is time before your departure.
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Aegean Flights is a trading name of Holidays 4 UK Ltd.
Registered in England Number 02909570.
Aegean Flights are the specialists in low cost flights to and from Turkey
Remember nobody else specialises in low cost flights like these to and from convenient local UK airports to the main resort airports of Turkey.
For a modest additional charge you can also climb aboard one of our airport transfer coaches that shuttle between the Bodrum Airport and Bodrum and Altinkum, or Dalaman Airport for the resorts of Olu Deniz, Hisaronou, Ovacik, Marmaris, Icmeler, Turunc and Dalyan.
