Aegean Flights Booking Conditions

The following constitutes the applicable booking conditions for all holidays and flight supplied through this website.

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Booking Conditions

Your contract is made with Aegean Flights a trading name, and wholly owned subsidiary of Holidays 4 UK Ltd (Company No. 02909570, ATOL No. 4097, ABTA Membership No. W5306) whose registered office is at East House, 109 South Worple Way, London SW14 8TN, and whose principal place of business is at 12/14 Church Street, Brighton, BN1 1US. These booking conditions have been formulated as a result of our responsibilities under law. They do not affect your statutory rights.

Your Holiday Contract: When you make a booking, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. You must be at least 18 years old to make a booking with us. A contract will exist upon our accepting any moneys from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is earlier. You should check this carefully to confirm that it matches what you booked. These conditions in conjunction with the information set out on our website form the entire agreement between yourself and ourselves. Any advice/information given to you by your travel agent that is inconsistent with our website our literature and these conditions will not form part of your contract with ourselves. We hold an Air Travel Organiser’s Licence number 4097 issued by the Civil Aviation Authority which provides for your financial protection and, if applicable, repatriation, in the event of our insolvency. We are also members of the Association of British Travel Agents (ABTA), membership number W5306. These Booking Conditions and this website complies with their code of conduct for tour operators.

Your Financial Protection: When you buy an ATOL protected air holiday package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and protection under our Air Travel Organiser’s Licence number 4097. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

IMPORTANT NOTICE: We are not responsible for changes beyond our control, such as technical or maintenance problems with means of transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity. Compensation arrangements do not apply in these circumstances.

1. Making a Booking: When you or your travel agent make a booking with us and we accept it, you must immediately pay the full balance due. Cancellation requests must be confirmed in writing (by email) and if the cancellation is made within 24 hours of the booking all charges will be refunded in full. Otherwise except as provided in Sections 6 and 7 the price paid for the booked flights is non refundable including any taxes, fees or charges which may have been collected in respect of such flights. Payment must be made by debit or credit card direct to Aegean Flights, or to your travel agent. Both debit and credit card payments are subject to a handling fee. Any moneys that you pay to your travel agent are held by the agent on our behalf at all times.

2. Prices: Prices shown on our websites and our advertising are subject to change without prior notice but are fixed at the time of booking and will generally not be subject to surcharges. The price of your travel arrangements is subject to surcharges for increases in transportation costs (e.g. fuel). Another exception to this is an increase in costs arising as a result of any government action including but not limited to new or increased taxes such as VAT. Even in this case we will absorb an amount equivalent to 2% of the holiday price, which excludes any amendment charges. Only amounts in excess of this 2% will be surcharged, but, when a surcharge is payable, an administration charge of £5.00 per person together with an amount to cover travel agent’s commission (if applicable) will be added. If this means that you have to pay more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all moneys paid except for any amendment charge. Should you decide to cancel because of this, you must exercise your right to do so within fourteen days from the date we advised you or your travel agent of the amount due.

3. Excess Baggage: Charges for excess baggage and outsize items are subject to payment at the airport at the prevailing rate on the date of travel. Carriage of excess baggage cannot be confirmed in advance.

4. Lateness: We may cancel the space reserved for you if you fail to arrive at our check in location no later than 2 hours before the scheduled departure time of the aircraft, or if you appear to be improperly documented and not ready for travel. We will not be liable to you for any loss or expense incurred due to your failure to comply with this condition.

5. Changes by You: If you wish to change your plans in any way, or change the names on the booking and we can accept the change, a charge of £20.00 per person per amendment will apply provided that your instructions are received in writing before 14 days of departure; we will try to help you but we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. You will also need to pay any difference in the flight price that results from such a requested change. Changes requested within 14 days of departure are not possible and will incur full cancellation charges.

6. If We Amend Your Booking: It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in publicity material are subject to change and all details given to you are for guidance only. Confirmed times will be as shown on your ticket. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure, arrival airport (other than between airports within the same city airport system), outward or return flights being rescheduled by more than 12 hours. If we alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance. If you do not wish to accept a material change, we will give you a full refund and, in addition, whether or not you accept a material change prior to departure, we will also give you compensation for the inconvenience as follows:

Period before scheduled departure date within which a major change is notified	Compensation payable to you (per person)
60 days or more	Nil
Less than 60 days but 30 days or more	£10.00
Less than 30 days but 15 days or more	£20.00
14 days or less	£30.00

This will be the only recompense paid to you.

7. If We Cancel Your Flight: We reserve the right in any circumstances to cancel your flights. However, in no case will we cancel your flight less than 2 months before the scheduled departure date unless it is for reasons outlined in the Important Note above or for late or non-payment by you. If we have to cancel your flight (for reasons other than those beyond our control or for late or non-payment by you), we will offer you either: (i) an alternative flight of comparable type, though if the alternative offered is at an additional cost, the difference will be payable by you and any “No Surcharge Guarantee” on the original booking will not apply, or (ii) a full refund of all moneys paid. In either case, this will be the only recompense due to you.

8. Our Liability: We accept responsibility for the negligent acts and/or omissions of our employees, agents, sub-contractors and suppliers while acting within the scope of or in the course of their employment with us and for any deficiencies in the services we are contractually obliged to provide or the failure of such services to reach a reasonable standard. In any such case our liability shall be limited to a maximum of twice the original flight cost. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our holidays except when caused by the negligent acts and/or omissions of our employees, agents, sub-contractors and suppliers while acting within the scope of or in the course of their employment agency contract of supply or sub-contract, although where the services in question consist of carriage by air, by sea or rail or the provision of accommodation, the limit of our liability shall be as provided for under applicable law and/or international convention. We cannot accept liability in the following circumstances:

• If you or any member of your party is at fault.
• If the failure is the fault of someone else not connected with providing the services that make up the flight/s that we have confirmed to you.
• Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
• Any event, which we or the supplier of any service could not help, expect, or prevent.

9. Documentation: Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ensure by consulting your own doctor if necessary of specific precautions deemed prudent for the country/resort you intend to visit and the appropriate medications/inoculations complied with.

10. Conditions of Carriage: We are not a carrier. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. The liabilities of air and sea carriers are generally subject to and governed by one or more of the following conventions: Warsaw Convention, Montreal Convention, Hague Protocol or Athens Convention, and also the EC Regulatory Notice 889/2002. We rely on the terms and limitations contained in these conventions. The provisions of the above conventions and protocols’ concerning the carriage of passengers and their luggage by air, and the airlines’ conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your holiday, and of the prevailing convention(s), if you request them. It is your own responsibility to reconfirm the onward or return sectors of any air journey with the carrier concerned in such carrier’s duly authorized agents and according to such carrier’s regulations.

11. Seating. We do not guarantee the provision of any particular seat in the aircraft and the passenger agrees to accept any seat that may be allocated at check in. We reserve the right to assign or reassign seats at any time, even after boarding the aircraft. This may be necessary for operational, safety or security reasons.

12. Flight Delays: While we try to avoid flight delays, unfortunately they occasionally happen. If there is a delay for reasons other than those outlined in the Important Note above, we will try to reduce the discomfort you suffer by providing extra services, meals and accommodation. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand. We will provide light refreshments for a delay of between 4 and 6 hours, depending on airport facilities. If the delay is between 6 and 9 hours, we will provide a meal or vouchers for a meal. For a delay of more than 12 hours, we will provide overnight accommodation, if this is necessary and possible. It may also be possible for you to make an insurance claim for any flight delay.

13. Termination of Contract: We reserve the right in our absolute discretion to terminate your flight arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you. If you or any member of your party willfully, recklessly or negligently damages any property or person, or causes delay to or diversion of any flight or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs.

14. Unused Services: No refund will be due to you in respect of non-utilisation of any part of the travel arrangements made for you.

15. Insurance: We cannot stress enough the importance of your taking out adequate travel insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

16. Complaints: We do our very best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest opportunity, if necessary by calling our UK office from wherever you may be. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. Disputes arising out of, or in connection with our contract with you which cannot be amicably settled may be referred to arbitration under a special scheme which, though devised by arrangements with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. This scheme does not however apply to claims for an amount greater than £1,500.00 per person or £7,500.00 per booking form not to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.

17. Applicable Law: This contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England, Scotland and Wales.

Aegean Flights are the specialists in low cost flights to and from Turkey

Remember nobody else specialises in low cost flights like these to and from convenient local UK airports to the main resort airports of Turkey.

For a modest additional charge you can also climb aboard one of our airport transfer coaches that shuttle between the Bodrum Airport and Bodrum and Altinkum, or Dalaman Airport for the resorts of Olu Deniz, Hisaronou, Ovacik, Marmaris, Icmeler, Turunc and Dalyan.